Frequently Asked Questions

Everything you need to know about your beauty routine, simplified.

When will my order ship?

Most orders are processed within 1-2 business days. Once your package is on its way, you will receive a tracking number via email to monitor its progress.

What is your return policy?

We want you to love your glow. If you are not completely satisfied, we offer a 30-day return policy for most unused or gently used products.

Are Alleyoop products cruelty-free?

Yes! We are committed to ethical beauty. All of our products are 100% cruelty-free and are never tested on animals.

Do you ship internationally?

Currently, we ship to the United States and Canada. We are working hard to bring our beauty essentials to more countries in the near future.

Can I change my shipping address after placing an order?

We move fast to get your items to you. If you need to change your address, please contact our support team within 1 hour of placing your order.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.